HSBC Bank

Communications with customers should be more specific. Repeatedly calling or sending unclear messages by some bank staff who are totally unknown to customers, reporting a so called urgent issue with their accounts and asking them to call back, without clearly specifying such issue, would only be a source of unnecessary concerns of possible misuse and waste of time in calling back rather than proceeding immediately with the required action by customers in a secure hassle-free way. A more professional and straightforward approach by these bank staff is strongly required.