HSBC Bank

I visited Truro HSBC this morning for advice regarding a relative’s Lasting Power of Attorney. I spoke with Megan who was professional, respectful and friendly. My application was dealt with quickly and any questions I had were answered. I was very impressed.

I had a complicated fraud issue that wasn't resolved over the telephone so I made an appointment at my nearest branch in Truro as felt I needed to resolve the problem with a person I could chat to & go through all the details thoroughly. I am so glad I did as April Tims at the branch, was extremely knowledgeable in this matter, took it very seriously & immediately put me at ease that this would be resolved with the best outcome for me. It was a complex series of events that needed to be gone through & understood & I hope this branch remains open as you cannot beat meeting someone face to face & April was extremely efficient, courteous & kind giving me the upmost assurance and faith in HSBC. Thank you April!

Saturday morning,,,I needed help!!!,ATM machine near Newquay didn't return my card.Being on holiday I was stuck no cash no card in a real panic.The young lady at the branch was excellent and very helpful,she then got another assistant young man to sort even more out for me and some cash..For me these guys done a great job putting my mind at rest after a worrying night..many thanks sorry didn't get names,, credit to the company,, cheers..