HSBC Bank

I had an excellent experience (24/6/25) resolving several issues at HSBC, thanks to the outstanding support I received by James Ashworth in the Hanover Street, Edinburgh . My debit card issue was resolved within minutes, and my contact details were updated quickly and efficiently. Although the key card issue couldn't be resolved on the spot, I was reassured that I could complete the process at home within a few days. He also printed out my statements and even assisted me in using the HSBC computer, which I greatly appreciated due to a hand disability. After addressing all my concerns, he still took the time to ask if there was anything else he could help with. Throughout the entire interaction, he was polite, professional, and genuinely kind. He is truly a credit to HSBC—an example of good old-fashioned, excellent customer service.